At SIGNATURE HAIR STYLES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility:

  • Returns must be requested within 7 days of receiving your order.
  • Items must be unused, unworn, unaltered, and in their original packaging with all tags attached.
  • Wigs that have been cut, washed, dyed, or styled are not eligible for return.

How to Initiate a Return:

  1. Contact us here with your order number and reason for return.
  2. Once approved, you will receive return instructions.
  3. Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer.

Refund Policy:

  • Refunds are processed within 5-7 business days after receiving and inspecting the returned item.
  • Original shipping fees are non-refundable.
  • If the item does not meet return conditions, a refund may be denied.

Exchanges:

  • We accept exchanges for the same item in a different size, texture, or style, subject to availability.

Damaged or Incorrect Items:

  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

For any return or refund inquiries, please contact us here.